Your satisfaction is our top priority. If you are unhappy with your purchase for any reason, we are here to help.
- Eligibility for Returns:
Items are eligible for return within 14 days of delivery, provided they meet the following conditions:- The item must be unused and in its original condition.
- All original packaging, tags, and labels must be included.
- Proof of purchase (order confirmation or receipt) is required.
- Exclusions:
- Custom-Made Items: Personalized or made-to-order products cannot be returned unless there is a manufacturing defect.
- Discounted or Sale Items: Products sold on discount are final sale and non-refundable.
- Return Process:
To initiate a return, contact us at [Your Contact Email] with your order details and reason for return. After approval, you’ll receive instructions for returning the product to our designated address.- Return shipping costs are the responsibility of the buyer.
- We recommend using a trackable shipping method to ensure the safe return of your item.
- Refund Policy:
Once the returned item is received and inspected, we will notify you of the refund approval status. If approved:- Refunds will be processed to the original payment method within 5-7 business days.
- Shipping fees are non-refundable unless the return is due to a product defect.
- Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of receiving the order with photos of the issue. We will arrange a replacement or a full refund.