Products and Materials

Are your products handmade?
Yes, all our products are handcrafted by skilled Moroccan artisans using traditional techniques passed down through generations.

What materials do you use in your products?
We prioritize authentic, high-quality materials such as natural leather, clay, wood, metal, and Moroccan textiles like wool and cotton.

Do you offer custom-made products?
Yes, we provide customization services for certain items. Feel free to contact us to discuss your specific needs!

Orders and Shipping

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.

How long does delivery take?
Delivery times depend on your region. Local orders typically arrive within 3 to 5 business days, while international orders may take 7 to 14 business days.

Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number to monitor its progress.

Payment and Returns

What payment methods do you accept?
We accept major credit cards, PayPal, and mobile payments for local customers.

What if I’m not satisfied with my purchase?
If you’re not satisfied, you can return the item within 14 days of receiving it. The item must be in perfect condition, and return shipping costs are the buyer’s responsibility.

Can I return custom-made products?
Unfortunately, custom-made products are not eligible for returns unless there is a manufacturing defect.